Last updated: March 23, 2026
1. Introduction
These Terms and Conditions govern your use of the Levitate website and any services provided by Levitate, including website design, development, branding, SEO, digital marketing, strategy, and related creative or technical services. By using this website or engaging our services, you agree to these Terms and Conditions.
2. About Us
Levitate is a company based in Cardiff, Wales, serving clients in the United Kingdom and internationally.
3. Website Use
You may use this website only for lawful purposes. You must not misuse this website, attempt to gain unauthorised access to any part of it, interfere with its operation, or use any content from it in a way that infringes our rights or the rights of others.
4. Quotes and Proposals
Any quote, estimate, or proposal we provide is for information only and does not create a binding contract until both parties agree to proceed. Unless otherwise stated, quotes may be subject to change if the project scope, timings, requirements, or deliverables change.
5. Project Scope and Changes
All services are provided according to the agreed scope of work. Any work requested outside the agreed scope may result in additional fees, revised timelines, or both. We are not obliged to begin out-of-scope work until it has been agreed in writing.
6. Client Responsibilities
You agree to provide accurate information, timely feedback, approvals, copy, assets, credentials, and any other materials required for the project. Delays in providing these may affect delivery times and may require timelines to be extended.
7. Payments
Fees, payment schedules, and payment terms will be set out in the relevant quote, proposal, invoice, or project agreement. Unless otherwise agreed in writing, invoices must be paid by the due date shown on the invoice. We reserve the right to pause work, withhold deliverables, or delay launch where payments are overdue.
8. Intellectual Property
Unless otherwise agreed in writing, all pre-existing intellectual property, tools, code libraries, frameworks, methods, templates, and internal processes used by Levitate remain the property of Levitate or its licensors. Final project deliverables created specifically for you will transfer only to the extent agreed and only after all fees due have been paid in full.
9. Third-Party Services
Projects may involve third-party platforms, plugins, software, hosting providers, payment services, analytics providers, advertising platforms, or APIs. We are not responsible for third-party services, their downtime, pricing changes, policy changes, or security issues, although we may assist in integrating or managing them on your behalf.
10. SEO, Marketing, and Performance
We may provide SEO, Google Ads, digital marketing, or performance-related services. While we apply professional skill and care, we do not guarantee rankings, traffic levels, leads, conversions, revenue, platform approval, or uninterrupted results, as these depend on factors outside our control.
11. Revisions and Approvals
Where a project includes revisions, those revisions apply only within the agreed scope. Once you approve a deliverable, milestone, or stage of work, further changes may be treated as additional work and charged accordingly.
12. Delays and Suspension
We are not liable for delays caused by events outside our reasonable control, including client delay, supplier failure, technical incidents, hosting issues, third-party platform changes, or force majeure events. We may suspend services where necessary for operational, legal, security, or payment-related reasons.
13. Limitation of Liability
To the fullest extent permitted by law, Levitate shall not be liable for any indirect, incidental, special, consequential, or business losses, including loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings. Our total liability arising out of or in connection with the website or our services shall be limited to the amount paid by you to us for the relevant services giving rise to the claim.
14. No Exclusion of Mandatory Rights
Nothing in these Terms and Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited under applicable law.
15. Confidentiality
Where confidential information is shared during a project, both parties should keep that information confidential and use it only for purposes connected with the project, unless disclosure is required by law or the information is already public through no fault of the receiving party.
16. Termination
Either party may end a project in accordance with the agreed contract terms or, where no separate contract applies, by giving reasonable written notice. You remain responsible for paying for work completed, time committed, and any non-cancellable costs incurred up to the date of termination.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. Unless otherwise required by mandatory local consumer law, the courts of England and Wales shall have exclusive jurisdiction.
18. International Clients
If you engage our services from outside the United Kingdom, you are responsible for ensuring that your use of our services is lawful in your jurisdiction and for complying with any applicable local tax, legal, or regulatory requirements unless otherwise agreed in writing.
19. Changes To These Terms
We may update these Terms and Conditions from time to time. Any updates will be posted on this page, and continued use of the website after changes are posted will constitute acceptance of the revised terms.
20. Contact
If you have any questions about these Terms and Conditions, please contact us through the website contact form.